FREQUENTLY ASKED QUESTIONS

Select a topic below.

1 HOW DO I FIND M·A·C PRODUCTS?

Go to our Find Stores page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online at edgars.co.za. M·A·C Pro Members can purchase M·A·C Cosmetics online with their discount by emailing customerservice@za.maccosmetics.com.

M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products. Please email us at customerservice@za.maccosmetics.com if you have further questions.

2 HOW CAN I WORK FOR M·A·C?

We are always in search of bright, energetic individuals to represent us.

To enquire about positions in our corporate offices or corporate field positions, please visit www.elccareers.co.za

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.

3 HOW DO I BECOME A M·A·C ARTIST?

We are always in search of bright, energetic individuals to represent us. To enquire about artistry positions in stores nationwide, please visit www.elccareers.co.za

While M·A·C offers advanced classes for professional artists in select cities in South Africa, we do not have courses for aspiring artists.

For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please enquire with the Human Resources department of the store and indicate your preference to work at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, you may also enquire with the Store Manager directly. To find address and phone number information for stores in your area, go to Find Stores.

4 HOW CAN I BOOK A MAKEUP APPOINTMENT?

We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.

5 HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?

M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.

6 HOW DO I RECYCLE M·A·C PRODUCTS?

OUR BACK TO M·A·C PROGRAM

Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back To M·A·C Program. By returning six (6) M·A·C primary packaging containers to a M·A·C counter, you will receive a free M·A·C lipstick of your choice as a thank you.

Since 100% of the selling price of VIVA GLAM Lipsticks and Lipglass is provided to organizations that help people living with HIV/AIDS, these are excluded from this program.

7WHERE IS MY ORDER?

Access your order status and history by signing in to your accountYou can also reach by customerservice@za.maccosmetics.com the subject line “URGENT ORDER CANCELLATION” within one hour of placing your order. . Visit dawnwing.co.za and enter E followed by your order number in the TRACK MY ORDER section. e.g. E123456789

8 CAN I RETURN OR EXCHANGE AN ITEM?
At this time we offer free refunds and exchanges on foundation products only. If for any reason you are not completely satisfied with your M·A·C  purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. For non-foundation products, we offer free returns and exchanges on unused items only.

For items purchased in store, the item must be returned directly to the store from which the item was purchased. Proof of purchase will be required.

If you wish to return or exchange an item purchased through maccosmetics.co.za, please click here for step-by-step directions. Please note that Gift Cards and eGift Cards cannot be returned or exchanged.

DO YOU SHIP INTERNATIONALLY?

maccosmetics.co.za is unable to accept orders to be shipped to destinations outside of the Republic of South Africa. We apologize for any inconvenience. Please visit our INTERNATIONAL STORE LOCATOR.

10 HOW DO I CHANGE OR CANCEL MY ORDER?

You can also reach by customerservice@za.maccosmetics.com the subject line “URGENT ORDER CANCELLATION” within one hour of placing your order.

11 I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, contact us customerservice@za.maccosmetics.com for assistance.

12 MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at customerservice@za.maccosmetics.com for assistance.

13 WHEN I EXCHANGE AN ITEM, THERE ARE TWO TRANSACTIONS ON MY CREDIT CARD. CAN YOU EXPLAIN?

When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.

14 WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact us at customerservice@za.maccosmetics.com and one of our consultants will happily help you find a new favourite.

For assistance in locating a discontinued product for purchase, please contact us at customerservice@za.maccosmetics.com or chat live with one of our artists Monday – Friday between 9AM – 4PM. A member of our team will be happy to assist you, if at all possible.

15 CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?